SHOP · FAQ

  1. Frequently Asked Questions
We make sure that we offer you products with the good quality, value, and story behind it. We are committed to provide you the most convenient purchase and return processes.
Kindly visit our “How to Buy” section, next to “Login / Register” section.
Yes you need an account so you can make a faster checkout and payment for the next order or every time you want to purchase our products.
So sorry, for sold out items we will restock it tentatively. But if you want to try to request it, you can contact our customer service and tell us what you want to have. We might be considering it, or perhaps the items are available in our stockists.
For product size you can check size cart and if you have doubt, please call our customer service.
Yes, we can help ship to another address, but if you want to ship to 2-3 addresses, you have to make 2 or 3 separate orders.
Unfortunately you can’t. We only ship the order to the address written.
After you order, transfer, and confirm your payment, we will process the order the next day / in 24 hours. We only ship your order during Monday – Saturday, from 09.00 a.m. until 05.00 p.m. For Sunday and holiday’s day we didn’t process shipping, but we still receive the order.
If you want to get it earlier (earliest within 2 days after you confirm the payment) please choose fast shipping upon the check out.
Kindly call our customer service, so we can check it as soon as possible.
We guarantees to keep all of the information you’ve provided private and safe. We will not disclose it to other parties.
We deeply apologize for our error. Kindly call our customer service as soon as you can. For more information, you may read our Terms & Conditions.
No you can’t, sale items are non-exchangeable and non refundable. All sale items are final.
Our collections are available in our store, also in our branch.
Dry clean is the best way to wash your Rianty Batik product.